March 15, 2015: Padded Room Back Up!
Posted by Akeentia
Well, that was honestly extremely frustrating! So, 7 days ago, there was a problem with one of the drives on the server that we are hosted on. They went to try and fix the issue and ended up corrupting hundreds of databases, and royally messing up the MySQL installation. Naturally, this meant that The Padded Room no longer had a valid database to talk to, so we ended up with a nice empty looking site. I opened a ticket with our host, just to make sure they knew about us, and then waited.
Days went by and I got nothing but the same canned response of "We're working on fixing the issue".
As some of you might know, at my day job I am the SysAdmin and web programmer for several web servers. We do stuff more in the eCommerce side of things. But I can tell you, no matter what the issue, if your web portal is down (which in turn means you can't make money), we are all over that issue like white on rice. We will have it fixed in a few hours, max. Because you being down is a big deal! That's lost revenue that you can't get back! We'll rebuild the whole fricken server if we have to, just to get you up again.
Now, I don't know exactly what they did to the MySQL installation, in this case (since they were ever so informative in their responses). But I have never, EVER seen a database issue that takes 7 days to fix. I mean, 7 DAYS! And in the end they couldn't even fix it! They ended up moving us to another server and restoring us from a 2 month old backup! (So much for those daily backups they said they do).
But come on! I would have rather they moved us and did the restore days ago! Not waiting 7 days only to tell me they can't fix our database!
*Sigh* Anyway, so we're back up now. Sorry to everyone that came here to read over the last week and wasn't able.